Only hearing from their accountant once a year to start the annual assignment.
Unexpected or unexplained tax liabilities.
Tax and other returns filed late, resulting in penalties, interest and surcharges.
Accounts and financial statements produced months after the year end.
Unanswered phone calls and emails.
Excessive or unexpected fees at the completion of an assignment.
Having to deal with new staff every year or dealing with junior, unqualified staff with little knowledge or experience.
Having the feeling that their business or custom is too small for their firm of accountants to take seriously.
We are available any time, by phone or email. You are never "on the clock".
Your agreed fixed fee will be agreed in advance of any assignment.
We work with you and your business all year long, not just at the year end or when your returns are due.
You will be informed of any changes in accounting or taxation and in your regulatory environment that we feel will impact you and your business.
We can visit you at your premises, at any time convenient to you.
We are committed to fighting alongside you to make you and your business a success.
We speak your language and will take the time to ensure you fully understand our advice and the implications for you and your business.
There are no forms to fill in, no complicated legal documentation to complete, you simply have to contact us and we will handle the rest.